Frequently Asked Questions
When will my order ship?
If you haven’t received tracking within 48 hours from when the order was placed then we are waiting on another shipment from the manufacturer. Rest assured, we forecast and order with the manufacturers months ahead of customer orders to get you the product as quickly as possible. To best serve you, we stock thousands of items in our four warehouses in St. Louis, MO.
Do you ship outside the US, Hawaii or Alaska?
Currently, we only ship to the continental United States; however, if you call us, we can contact our carriers to see if we can make an exception depending on the order. Our international customers will have us ship to a port city and use a freight forwarder like Bonvu to ship their products internationally.
Is my order eligible for free shipping?
We offer free shipping on most orders. To check to see if the items that you are interested in buying qualify for free shipping, place the item(s) in your cart online and add your shipping address to calculate the shipping cost.
Do you ship to my location/ how much would it be?
To get a shipping quote and see if we ship to your location, add the item(s) to your cart and go through the shipping section of the checkout to get your estimate. If you do not see that a shipping quote is available, we might not be able to ship to your location. To get a shipping quote, please give us a call to verify that we can ship to your address.
When will I get tracking information?
You will receive email communication that includes your tracking number and the shipping carrier by the end of the day that your order ships.
My product was damaged in shipping. What do I do?
Please fill out our customer service form noting the specifics to the damage to the machine and the packaging. Please submit 7-10 pictures to ensure we get the inquiry resolved in a timely manner.
When am I charged for my order?
You are charged at the time of purchase, which is the most common way to process orders. Our ERP system can only take payment at the time that the order is placed and can not be changed. We understand that this may not be ideal for you as manufacturers have significant delays, but we must take payment at the time of purchase. If you cancel your order within the allotted time frame, we will absolutely make sure to get your refund sent to you in a timely manner.
Why does my order status still say processing in my account?
Your order will likely say that it is processing until the order ships. There are rare occasions, for example, if an item was pre-ordered well before the item availability date that it might still show processing even when the order ships. We will send you an email with the tracking information when your order ships.
How do I add a guest order to my account?
To add an order to your account, log into your account and go to the left hand menu to the second to last option under “add guest order” to place your order number to add it to the account. Please note that the email address has to exactly match the email that was used to place the order or the system will not link the order to your account. It is case sensitive. Orders placed over the phone cannot be added to your online account.
Can I return an item from my order?
We allow returns for most items within a 30-day window from when the order ships if it is new, unused and in the original packaging. LTL shipments are non-returnable. Please note that you would be responsible for original shipping costs as applicable, a 25% restocking fee and the shipping back to our warehouse. Every return needs to be verified by a customer service representative with a return authorization form.
Pricing & Discounts
Do you have a military discount?
We don't have a military discount at this time; however, we do have a great rewards program in which you earn rewards for every dollar you spend. You get 600 points just for registering an account and signing up to receive email communication from us!
Do you offer tax exemption?
Yes, to place a tax exempt order please give us a call at 314-773-5999, and we will have you send in the tax exempt documentation to get added to your profile. Please note, we do not offer tax exemption on online, as we need to verify the documents before processing the order.
How do I redeem my reward points?
To redeem reward points, first make sure that you are logged into your account, so the system can link your reward points. At checkout, when you get to the Review & Payment screen, add the amount of reward points that you’d like to use under “Apply Rewards.”
Can I get a discount by buying in bulk?
We are potentially able to give a discount on large purchases of machinery or buying in significant bulk of tools and consumables depending on the brand of the items. We are not able to discount brands that have set MAP pricing. Please fill out a quote inquiry here.
Do you price match?
We can price match on select brands as we have to follow each brand’s pricing guidelines. We always see what we can do to serve our customers. It doesn’t hurt to ask us! Check out more on what we can price match here
I have an issue with my current machine. Who do I contact?
To resolve any issues with your current machine, please reach out to the manufacturer directly. If you need to order parts, please get the part numbers from your manual or the manufacturer’s technical support to get the parts ordered for you. Here is the full list of manufacturer’s technical support contact information.
Is the item that I’m interested in buying in stock?
Current stock information at the time of purchase is now noted on the product pages starting 3/5/21. These are accurate at the time that is last checked, but is subject to change dynamically based on new orders. Click here for a detailed description of each product availability label.